Refund and Returns Policy

KBTPrinting&embroidery Returns Policy

You may return any non customised products within 28 days of delivery providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty. Returns can take up to 15 working days to be processed.
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
- Goods that have been embroidered, badged or printed.
- Goods that have been assembled in line with your requirements.
- Goods that have been specially procured in line with your requirements.
Our promise is to uplift unwanted goods from your premises within 5 days of the request being made.
This does not affect your statutory rights.
In the event of goods arriving with production or manufacturing errors KBTPrinting&embroidery reserves the right to correct these prior to offering a refund, at the sole discretion of KBTPrinting&embroidery.

Only regular priced items may be refunded. Sale items cannot be refunded.

Contact us at for questions related to refunds and returns.